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Waterfall Security Solutions is a global leader in industrial cybersecurity, providing unbreachable protection to critical industrial systems since 2007.

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Life at Waterfall

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A Safer World

Waterfall’s employees make major contributions toward making our world a safer place by protecting critical infrastructure.

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At Waterfall Security, our workers are the most important assets, and keeping them happy, and motivated, is mission critical.

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Live. Work. Thrive.

Waterfall’s employees learn useful new skills on-the-job, gaining a strong understanding of industrial systems and cybersecurity. 

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Customer Solutions Engineer (SNG)

Singapore · Full-time · Associate

About The Position

We are looking for a Customer Solutions Engineer to support pre and post sales activities.

We are seeking a Customer Solutions Engineer to handle pre and post-sale technical activities and ensure:

  • Understanding the customer needs
  • Proposed tailored solutions to customers
  • Successful deployment and support of Waterfall Solutions at customer sites.

This role involves close collaboration with the sales and the customers, providing both technical expertise and hands-on assistance during sales process, system implementation and ongoing maintenance.

 Responsibilities:

  • Working closely with sales teams on proposals and sales presentations.
  • Acting as a technical expert in meetings with customers and prospects.
  • Collaborating with customers to advise effective solutions incorporating our products.
  • Comprehending customer needs and devise solution requirements.
  • Answering customer requests for information as well as proposal requests.
  • Develop requirements and turn them into functional solutions.
  • Executing Demos and POCs on customer site.
  • Provide Tier 1–3 technical support, including issue reproduction, troubleshooting, and documentation of system events.
  • Perform onsite and remote installations of Waterfall products worldwide.
  • Diagnose, analyze, and resolve system issues, including root cause analysis and detailed reporting to customers.
  • Conduct onsite customer training during initial installation and as needed thereafter.
  • Manage assigned support cases and maintain accurate records in the company’s tracking system.
  • Document all service and installation activities through detailed reports and logs.

 

Requirements Mandatory:

  • At least 5 years’ experience as pre and/or postsale role, or in a similar customer-facing technical role.
  • Team player
  • Deep knowledge of Networking and IT
  • Fluent English – speaking, reading, and writing (other EU languages is an advantage)
  • Proven troubleshooting expertise for both software and hardware issues.
  • Good knowledge of Windows and Linux
  • Availability for traveling – approx. 30% of the time
  • Hands-on experience
  • Customer facing experience

 

Advantages:

  • Project management capabilities
  • Familiarity with OT Networks and SCADA systems
  • Database knowledge: MSSQL, MySQL, Oracle, Postgres, Maria DB, etc.
  • Experience in the design and implementation of cloud computing platforms such as AWS, GCP, or Azure
  • Scripting capabilities
  • Experience responding to tenders


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