Technical Writer – job description

Job Description

Waterfall Security is searching for an experienced technical writer to join our team and help take our customer-focused services to new heights.

As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

Position requires interfacing with Support, Presale and R&D teams in order to create a professional technical document, which will be used by internal and external customers.

You will be responsible for creating professional templates, implement professional tools, define, and apply clear procedures for new and existing items.

In addition, you will be responsible for maintaining the entire documents repository with easy and simple access to the users

Objectives of this Role

Develop comprehensive documentation that meets organizational standards

Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success

Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications

Evaluate current content and develop innovative approaches for improvement

Daily and Monthly Responsibilities

Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements

Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation

Work with development and support leads to identify all documentation repositories, revise, edit and determine the best solution for data compilation and centralized storage

Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration

Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Skills and Qualifications

·      Bachelor’s degree or equivalent in relevant technical field

·      English – Native language

·      Hebrew – Conversational

·      2-4 years’ industry experience as an effective technical writer

·      Proven ability to quickly learn and understand complex topics

·      Previous experience writing documentation and procedural materials for multiple audiences

·      Superior written and verbal communication skills, with a keen eye for detail

·      Experience working with engineering to improve user experience: design, UI, and help refine content and create

visuals and diagrams for technical support content

·      Power user of FrameMaker

·      Strong working knowledge of MS Word

·      Familiarity with Adobe Acrobat

·      Independent worker and self-motivated

·      Team player