To help customers through this difficult time, Waterfall is making free Remote Screen View product licenses available to customers whose vendor personnel or key employees are no longer able to travel to industrial and critical infrastructure sites.
Modern industrial sites are large and complex and rely on support from key employees in nearby cities, systems integrators, as well as hardware and software product vendor personnel. These personnel often travel regularly to industrial sites to provide their support. Such visits may not be possible during some or all of the coronavirus emergency. To help customers through this difficult time, Waterfall is making Remote Screen View product licenses available to new and existing Unidirectional Security Gateway customers at no cost, through the end of December, 2020.
Waterfall’s Unidirectional Security Gateway products are physically able to send information in only one direction, most commonly from “OT,” SCADA or industrial control system networks to IT networks and/or the Internet. Remote Screen View sends real-time images of industrial workstations to a web server that remote vendors can access. Remote personnel can use these real-time visualizations to provide real-time advice to personnel with access to the industrial site, in order to maintain, diagnose and repair vital industrial equipment, software and configurations.