System admin & Technical support (Israel)

Responsibilities

✔️Serving as the first point of contact for customers (company employees) seeking technical assistance (Phone/Email/Remote/physically)
✔️Solving technical issues to all end users’ equipment (including desktops, laptops, mobile phones, desk phones, etc.)
✔️Determining the best solution based on the issue and details provided by customers
✔️Hands & lags for IT manager to all IT tasks including necessary projects (network & security)
✔️Report unresolved issues to the IT manager
✔️Record events and problems and their resolution in reporting system
✔️Follow-up and update customer status and information
✔️Provide accurate information on IT products or services
✔️Document processes as part of external regulations
✔️Troubleshooting and routine maintenance: Network, Firewall, Veeam Backup, VMware, Information security events

Requirements

✔️At least 1Y proven experience as helpdesk technician or other customer support role
✔️At least 1Y proven experience with cloud Workspaces (365 administration, Azure, SharePoint, etc.)
✔️At least 1Y proven experience with management, operation and maintenance of the cyber protection products (FW, AV, etc.)
✔️Extensive knowledge & experience in installation and distribution of Microsoft O.S.
✔️Knowledge and experience with networking & virtual environment (VMware)
✔️Very good English skills (Read/Write/Speak)
✔️Technical knowledge & Skills to be able to communicate effectively to understand the problem and explain its solution
✔️Must be customer-oriented, cool-tempered, patient and excellent communication skills
✔️Self-ability to diagnose, deal and resolve basic technical issues
✔️Enthusiastic and Open minded to learn new stuff
✔️An advantage: Familiarity with MacOS & Linux

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