Responsibilities

Serving as the first point of contact for customers (company employees) seeking technical assistance (Phone/Email/Remote/physically)
Solving technical issues to all end users’ equipment (including desktops, laptops, mobile phones, desk phones, etc.)
Determining the best solution based on the issue and details provided by customers
Hands & lags for IT manager to all IT tasks including necessary projects (network & security)
Report unresolved issues to the IT manager
Record events and problems and their resolution in reporting system
Follow-up and update customer status and information
Provide accurate information on IT products or services
Document processes as part of external regulations
Troubleshooting and routine maintenance: Network, Firewall, Veeam Backup, VMware, Information security events

Requirements

At least 1Y proven experience as helpdesk technician or other customer support role
At least 1Y proven experience with cloud Workspaces (365 administration, Azure, SharePoint, etc.)
At least 1Y proven experience with management, operation and maintenance of the cyber protection products (FW, AV, etc.)
Extensive knowledge & experience in installation and distribution of Microsoft O.S.
Knowledge and experience with networking & virtual environment (VMware)
Very good English skills (Read/Write/Speak)
Technical knowledge & Skills to be able to communicate effectively to understand the problem and explain its solution
Must be customer-oriented, cool-tempered, patient and excellent communication skills
Self-ability to diagnose, deal and resolve basic technical issues
Enthusiastic and Open minded to learn new stuff
An advantage: Familiarity with MacOS & Linux