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اَلْعَرَبِيَّةُ
Rail System Cybersecurity | Recorded Webinar
The TSA’s new cybersecurity directives are critical for rail systems and so will the follow-up directives that are sure to release in the future. Learn how to futureproof rail cybersecurity systems.
We are looking for a Senior Product Support Engineer for post-sale activities. The position requires interfacing with clients as a technical expert both during the initial implementation and ongoing support of Waterfall Solutions at the customer’s site.
RESPONSIBILITIES
Provide Tier 1-3 level support including reproduction and documentation of system events.Onsite and Remote installation WorldwideAbility to diagnose, troubleshoot, and resolve issues by providing root cause analysis to the customer.Perform onsite customer training during initial installation and ongoing as required.Collaborate with customers to engineer effective solutions incorporating our productCollaborate with the Pre-Sales and Sales Team as needed to educate as well as getting customer needs/requirements.Monitor all assign cases for customer support and update all activities on the company tracking system.Documents service and installation actions by completing forms, reports, logs, and records.
REQUIREMENTS
Mandatory:
3 to 5 years’ experience within working in IT or OT Infrastructures – Networking Fundamentals, Traffic capture and analysis, IT or OT Network Protocols, Security, Scripts, Batch files.Advance level – Windows and Linux environment mastering include OS installation, system modification and debug.
3 to 5 years of experience as a Technical Support Engineer or similar role.Proven troubleshooting capabilities of software and hardware issues.
Great customer interpersonal and communication skills.Availability for traveling Experience with multidisciplinary systems.
Advantages:
High-level database management, installation, and troubleshooting: MSSQL, MySQL, Oracle, Postgres, Maria DB.Experience with OSI PI and OPC data systems installation and support.Familiarity with SCADA – high level.Presales backgroundKnowledge of Industrial Control Systems (ICS).
Education:
BSc./MS degree in Computer Science, Engineering, or related field.
The TSA’s new cybersecurity directives are critical for rail systems and so will the follow-up directives that are sure to release in the future. Learn how to futureproof rail cybersecurity systems.
We explore how to select the appropriate unidirectional architecture, including reversible unidirectional gateways, unidirectional gateways with bypass and inbound/outbound architectures and industrial cloud.
Atlantic Data Security and Waterfall Security Solutions announce a strategic partnership to strengthen industrial cybersecurity in many industries. This collaboration provides ADS customers with secure and consolidated IT/OT integration technology that safeguards against both current and future cyber threats.