Here is the list of positions currently available

We are looking for a Customer Field/Support Team Leader for post-sale activities.

The position requires interfacing with clients as a technical expert both during the initial implement and ongoing support of Waterfall Solutions at customer’s site. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. Ultimately, a top-notch Team Leader should display excellent interpersonal skills to build quality relationships with the team and with customers, be goal-driven, and manage the day-to-day activities of the team efficiently.

Responsibilities

• Provide Tier 1-3 level support including reproduction and documentation of system events.
• Onsite and Remote installation Worldwide
• Ability to diagnose, troubleshoot, and resolve issues by providing root cause analysis to the customer.
• Perform onsite customer training during initial installation and ongoing as required.
• Collaborate with customers to engineer effective solutions incorporating our products.
• Collaborate with the Pre-Sales and Sales Team as needed to educate as well as getting customer needs/requirements.
• Monitor all assign cases for customer support and update all activities on company tracking system.
• Documents service and installation actions by completing forms, reports, logs, and records.
• Managing the day-to-day activities of the team.
• Motivating the team to achieve organizational goals.
• Developing and implementing a timeline to achieve targets.
• Delegating tasks to team members.
• Conducting training of team members to maximize their potential.
• Creating a pleasant working environment that inspires the team.
  
  

Requirements

Mandatory:

• 3 to 5 years’ experience within working in IT or OT Infrastructures – Networking Fundamentals, Traffic capture and analysis, IT or OT Network Protocols, Security, Scripts, Batch files.
• Advance level – Windows and Linux environment mastering includes OS installation, system modification and debug.
• 3 to 5 years of experience as a Technical Support Engineer or similar role.
• Minimum of 3 years’ experience as Team Leader.
• Proven troubleshooting capabilities of software and hardware issues.
• Great customer interpersonal and communication skills.
• Availability for frequent traveling – approx. 40% of the time when applicable.
• Experience with multidisciplinary systems.
• On-the-job training.
• Excellent communication skills.
• Confidence and skillful negotiating skills.
• Strong organizational skills to give the team direction.
• Excellent English skills both in speaking and writing
• Proven experience with managing teams remotely
• Proven experience with CRM tool – Salesforce
  
  

Advantages:

• High level database management, installation, and troubleshooting
• Presales background
• Knowledge of Industrial Control Systems (ICS).
  
  

Education:

• BS/MS degree in Computer Science, Engineering, or related field.

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Want to be in the heart of the action when it comes to protecting the most critical infrastructure assets in the world? Join us! Waterfall is looking for an experienced C++ Developer. This is an excellent opportunity to join a well-established company and make a global impact.

Requirements:

• Sc in Computer Science, Software Engineering or equivalent – MUST
• Minimum of 3 years experience • Substantial experience in C++ coding under Windows. C# – Advantage
• Experience in Linux/Unix based environments development
• Extensive experience in multi-threading/multi-purpose environment
• Experience in object-oriented design
• Solid analytical capabilities
• Deep knowledge of networking architectures and protocols.
• Background in the security field advantage
• Prior leadership/supervisory experience advantage
• Creative and innovative
• Fluent English
  
  

CLICK HERE TO SEND YOUR CV AND USE JOB TITLE AS THE SUBJECT LINE 

We are looking for a Customer Field/Support Engineer for post-sale activities. The position requires interfacing with clients as a technical expert both during the initial implement and ongoing support of Waterfall Solutions at customer’s site.

Responsibilities

• Provide Tier 1-3 level support including reproduction and documentation of system events.
• Onsite and Remote installation Worldwide
• Ability to diagnose, troubleshoot, and resolve issues by providing root cause analysis to the customer.
• Perform onsite customer training during initial installation and ongoing as required.
• Collaborate with customers to engineer effective solutions incorporating our products.
• Collaborate with the Pre-Sales and Sales Team as needed to educate as well as getting customer needs/requirements.
• Monitor all assign cases for customer support and update all activities on company tracking system.
• Documents service and installation actions by completing forms, reports, logs, and records.

Requirements
Mandatory:

• 3 to 5 years’ experience within working in IT or OT Infrastructures – Networking Fundamentals, Traffic capture and analysis, IT or OT Network Protocols, Security, Scripts, Batch files.
• Advance level – Windows and Linux environment mastering include OS installation, system modification and debug.
• 3 to 5 years of experience as a Technical Support Engineer or similar role.
• Proven troubleshooting capabilities of software and hardware issues.
• Great customer interpersonal and communication skills.
• Availability for frequent traveling – approx. 40% of the time when applicable.
• Experience with multidisciplinary systems.

Advantages:

• High level database management, installation, and troubleshooting: MSSQL, MySQL, Oracle, Postgres, Maria DB.
• Experience with OSI PI and OPC data systems installation and support.
• Familiarity with SCADA – high level.
• Presales background
• Knowledge of Industrial Control Systems (ICS).

Education:

• BS/MS degree in Computer Science, Engineering, or related field.

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Responsibilities:

• Consistently achieve qualified opportunity quotas, as set for the entire team, to ensure territory revenue.
• Interact with prospects through direct phone calls, emails and social media.
• Develop and build close long-term relationships with prospects and customers until they convert to qualified opportunities.

Requirements:

• BA/BSc Degree or equivalent experience is required.
• Dynamic, high energy, very strong communication skills.
• Excellent English skills, both written and verbal a MUST.
• Ability to multitask, prioritize and manage time effectively
• At least one year of successful sales experience in Sales or as Sales Development Representative or inside sales.
• Self-discipline, focus and strong time management skills.
• Demonstrated ability to work cross-functionally within a team-oriented environment.
• Ability to work in a high-energy sales team environment; team player.

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For the development of Waterfall Security’s next generation high performance product family, the company is looking for highly experience Program Manager to lead the overall program with strong attention to strategy, implementation, and delegation.

For this challenging task, the candidate should be highly experienced and with capacity to work closely with hardware, mechanical and consultant vendors and integrate them all to high quality and reliability product family. The job demands for good understanding of regulation and certifications requirements and be able to translate them to design directives.
The job will require close and productive interfaces with software, production, support, and marketing within the company.

Responsibilities

• Maintain organizational standards of satisfaction, quality, and performance.
• Oversee multiple project teams, ensuring program goals are reached.
• Manage budget and funding channels for maximum productivity.
• Work closely with project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
• Identify key requirements needed from cross-functional teams and external vendors.
• Work with Project Managers and Team Leaders to identify risks and opportunities across multiple projects within the R&D department.
• Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders.
• Lead the overseas and domestic certification processes.
  
  

Requirements

• Proven experience in program management.
• Proven stakeholder management skills.
• Proven experience managing a team.
• Competency in Microsoft applications including MS Project and Power Point.
• Understanding of project management.
• Excellent collaboration and communications skills.
• High level of speaking and writing in English.
  
  

Advantages

• Experience in previous projects of product development that involved with both Hardware and Software development.
• Bachelor’s degree or master’s degree in business or related field.
• Exceptional leadership, time management, facilitation, and organizational skills.
• Outstanding working knowledge of change management principles and performance evaluation processes.
• Previous stakeholder management skills.
• Proven proposal writing experience.

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Waterfall Security is looking for a motivated and creative Software System Engineer who will be part of the R&D group, and provide technical leadership and help Engineering build next-generation products to manage modern software releases.
This role will report directly to the VP R&D, and involves defining system architecture, dealing with Engineering-centric requirements, researching technical innovations, and engaging in POCs gauging technical risk. Candidates must have solid experience working on complex systems, as well as with software architecture and design process.

Responsibilities

• Technical lead of multidisciplinary system development
• Communicating business requirements, criteria and needs to software development teams
• Researching and evaluating technical standards and tools for a project and determining which ones are the optimal choice
• Assist in defining coding standards and guidelines for developers to follow.
• Designing and revising a project’s structure
• Distributing development tasks to a team of software engineers
• Writing sections of code as part of development in a project
• System characterization, system documentation management and address system requirements
• Architecture definition and requirements analysis and definition
• Enhance operations by performing systems analysis; suggest modifications in procedures and policies
• Provide architectural oversight and guidance to Engineering teams
• Evaluate new technologies
• Participate in senior technical job interviews as needed

Requirements and Experience

• B.Sc in Computer Science, Software Engineering or equivalent
• Experience in preliminary research and analysis before formulating concepts and requirements for system development
• Experience in writing specifications and system documents
• Systemic vision and good analytical abilities
• Excellent problem-solving skills and ability to work independently
• Ability to function as an equal peer when working with Engineering
• Outstanding written and oral communication skills
• Strong sense of ownership and track record of quality work
• Substantial experience in C/C++ coding. C#, JavaScript, and Node – advantage.
• 2 years of hands-on technical leadership in a Principal Engineer or Technical Lead role
• Experience in Linux/Unix based environments development
• Extensive experience in multi-threading/multi-purpose environment
• Experience in object-oriented design
• Solid analytical capabilities
• Ability to architect a solution from design through to delivery of applications and systems
• Knowledge of networking architectures and protocols.
• Creative and innovative
• Fluent English

Advantages

• Experience with design and implementation of embedded systems
• Full stuck development from client to core component architecture design
• Experience with implementation of high-speed systems of 10Gbps and above
• Background in the security field advantage
  
  

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Key responsibilities

• Develop and maintain efficient and scalable yet easy to use web applications.
• Build new features for the products’ UI systems from end to end.
  
  

Requirements

• B.Sc in Computer Science (or equivalent).
• 2-3 years of experience as a web developer.
• Proficiency in multiple front-end languages/frameworks: HTML, CSS, JavaScript, AngularJS, React, jQuery.
• Proficiency in PHP and Node.js.
  
  

Advantages

• Development with Python and scripting languages.
• Understanding of networking protocols.
• Experience in GNU/Linux operating systems.
• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
• Experience in embedded systems
• Experience in C/C++ and C# programming languages
  
  

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Waterfall is seeking an enthusiastic, collaborative and highly motivated QA engineer. We are looking for someone who thrives in a fast-paced environment and welcomes new challenges every day.
In this position, you will test a security system that includes various Networking Protocols.
The job entails of the system installation, as well as design, document and conducts the QA test, as part of the QA team.

Responsibilities:

• Developing and implementing manual test plans for complex, mission-critical security systems
• Working closely with the development team to define areas of testing
• Producing reports detailing the results of test execution.
• Identify, record, document thoroughly and track bugs
• Perform thorough regression testing when bugs are resolved
• Develop and apply testing processes for new and existing products to meet client needs
• Design, develop and execute automation scripts

Requirements:

• Proven work experience in software QA, preferably to Networking/Security testing – At least 3 years
• Strong knowledge of software QA methodologies, tools, and processes – At least 3 years
• Experience in writing clear, concise and comprehensive test plans – Must
• Hands-on experience with functional and system testing – Must
• Linux and windows at advance/expert level – Must
• Networking basic knowledge with protocols like TCP/IP, HTTP, etc.– Must
• ISTQB or CCNA certification – Big advantage.
• Security knowledge – Advantage
• Knowledge of SQL/ORACLE and scripting – Advantage
• BS degree in Computer Science, Engineering or a related subject – Advantage

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Waterfall is seeking an enthusiastic, collaborative and highly motivated hands-on Automation Quality Assurance Engineer to join our team. We need engineer that knows her/his ways with quality development processes, experienced in automated tests and leadership capabilities.

Responsibilities:

• Design, development and maintaining test suites for complex features through formal methods of test design
• Estimate, prioritize, plan and coordinate automation development activities
• Write and maintain code documentation
• Identify, record, document thoroughly and track bugs
• Working closely with the development team to define areas of testing
• Producing reports detailing the results of test execution.

Requirements:

• 3+ years of proven experience as QA automation engineer for software systems
• Deep knowledge of current test automation tools and techniques
• Proven experience with Python programming
• Experience with the following Operating systems: Linux and distros, Windows and VMware
• Experience in networking (TCP/IP, Ethernet)
• Strong ability and desire to quickly learn new technologies
• Strong debugging and investigation skills
• Deep understanding of QA methodologies and practices
• Responsible, Organized and detail-oriented
• Team player and ready to collaborate with others
• Ability to work independently raising flags when needed.
• Capable of deploying tests with Continuous Integration platforms (Jenkins DevOps).
• Familiarity with performance testing tools – Advantage
• BS degree in Computer Science, Engineering or a related subject – Advantage

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As part of Waterfall’s R&D team, the candidate will contribute to the delivery of the following:

• Installation utilities
  • Maintain and create installation utility based on NSIS (Nullsoft Scriptable Install System) –
  • Maintain and create installation utility for Linux OS based on bash scripting.
• Jenkins CI
  • Manage, design, develop and support all Continues-Integration related infrastructures
  • Maintain a night-build machine based on Jenkins CI for building and deploying Waterfall’s software for Linux and Windows.
  • Contributing to the delivery of offering Jenkins CI as a scalable service to the development teams.
  • Research on integrating Jenkins CI with QA processes.
• Jira – Bug-Tracking System
  • Install and maintain Jira server.
  • Integrate Git with Jira system.
• Improve and support Git workflows.
• Research and integrate new technologies into R&D stack.
• Automate processes following continuous integration, deployment and delivery.
  
  

Specific skillsets/Requirement:

• BA in computer science or equivalent
• Planning, execution and implementation of complex projects.
• An ability to write and understand scripts in Python and bash.
• A knowledge of the Windows and Linux server administration.
• Experience in one or more programming languages (such as C++, C#, Java) – an advantage.
• Attention to details and accuracy.
• Fluent in verbal and writing English
• Troubleshooting skills.
• Team player.
• Solution-oriented with a “can do” attitude.
• Passionate about discovering how things work.
  
  

Experience with:

• Git and BitBucket — Source code management (Version Control System)
• Jenkins — Automation server, with plugins built for developing CI/ CD pipelines
• Jira — bug tracking and agile project management.
• Background experience in systems administration hands-on, on mixed environment, Windows and Linux

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We are looking for a motivated and creative hands-on team lead to lead a R&D developers team to develop sophisticated software components’ functionalities and features

Responsibilities:

• Lead a team of software engineers by assisting with their professional and technical development.
• Assist in defining coding standards and guidelines for developers to follow.
• Motivate, manage and technically support a growing team of developers.
• Assign day-to-day tasks and set priorities.
• Understand and contribute to the technical solutions, assist and guide developers from design through to code level.
• Participate in reviews and meetings and provide regular and effective progress updates.
• Assume responsibility for ensuring that risks and issues are pro-actively identified and managed closely and drive all team members to deliver on time and to the required quality standards.
• Responsibility for the performance of the team
• Take decisions as necessary to ensure the successful implementation of running projects.
• Translate business requirements into technical solutions, recommend alternative technical and business approaches, and lead engineering efforts to meet aggressive timelines with optimal solutions.
  
  

Requirements:

• B.Sc in Computer Science, Software Engineering or equivalent
• 5+ years of experience in building and leading strong developers teams
• Solid software development background including design patterns, data structures, multi-threading/multi-purpose environment, test driven development
• Substantial experience in C++ coding under Windows and Linux. C# – Advantage
• Experience in Linux/Unix based environments development
• Ability to architect a solution from design through to delivery of applications and systems
• Knowledge of networking architectures, protocols and scalable network programming skills
• Background in the security field
• Experience with Full Stack development – Advantage
• Solid analytical capabilities
• Creative and innovative
• Fluent English

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Waterfall Security Solutions is looking for exceptional team player to be part of our matrix organization and lead the company’s digital demand generation for APAC & EMEA.
Our ideal candidate will have extensive marketing experience and a comprehensive knowledge in managing budget, automation, workflows, and personal-touch follow-up for integrated campaigns, as well as defining important metrics and analytics for optimization event, campaign and workflow effectiveness and ROI.

OBJECTIVES:

1. Collaborate with the business team to uncover insights and strategies to develop and implement marketing for new and existing products, internally and externally
2. Consistently identifying revenue opportunities within our established client base and managing consistent growth by securing new accounts
3. Understand key marketing performance metrics and tracking tools to provide market research, forecasts, competitive analyses, campaign results, and consumer trends in order to translate results into actionable insights

YOUR DAY-TO-DAY:

1. Build and manage a digital and face-to-face demand program across digital campaigns, physical events and partner marketing initiatives for APAC & EMEA.
2. Develop, execute and optimize integrated campaigns by working with sales, market research, market experts and funnel / automation analytics.
3. Work with channel teams to research, recruit, train and support channel partners in these markets.
4. Hold regular meetings with sales and BD team to review pipeline, resolve challenges, and present possible solutions to ensure consistently performs above standard

REQUIREMENTS:

1. Successful track record in senior marketing roles and creating marketing campaigns and building integrated digital lead generation programs.
2. Excellent leadership, communication, and decision-making skills
3. Experience with digital marketing and Social Media tools (such as SalesForce, Hubspot and other), including defining and generating reports to optimize ROI from lead generation budget.
4. Experience in cybersecurity markets is an asset.
   
   

WHAT YOU CAN EXPECT FROM US:

1. A fun, fast-paced, and supportive work environment
2. A culture of mutual respect, diversity, and inclusion in recruiting, promotion and performance
3. Competitive compensation and benefits, commensurate with your experience and skills
   
   

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