Careers

Waterfall Security Solutions is a global provider of cutting-edge cyber security solutions for safe and secure IT/OT integration. We are a dynamic company promoting hard work in a fun and relaxed environment. Waterfall Security is always on the lookout for bright and talented individuals that are interested in making a change in the world of cyber security.

Here is the list of positions currently available:

Customer Support Engineer (ISRAEL)

Job Description

  • Take ownership of reported customer issues and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Perform onsite installations
  • Perform on the job training (Hands-on)
  • Perform onsite new software and hardware upgrades
  • Complete detailed Field Service Reports and submit to management in a timely manner
  • Ensure proper recording and closure of all issues
  • Document knowledge in the form of knowledge base tech notes and articles
  • Use of CRM system and keeping it updated at all times

 

Requirements

  • 3+ years’ experience as a global customer support engineer – Must
  • Experience with Networking and IT (Traffic capturing, Scripts, Batch files, etc.…) – Must
  • Deep knowledge in Windows and Linux operating systems (Installing and troubleshooting) – Must
  • Virtualization – Familiarity with VMware
  • Ability to troubleshoot software and hardware issues
  • Good level of database management, installation and troubleshooting: MSSQL, MySQL, Oracle, Postgres, MariaDB etc..
  • Auto didactic and enthusiastic to learn and use new tools and software never used before to reproduce issues in the lab
  • Knowledge in cloud based solutions (Microsoft Azure, AWS, Predix) and IoT (Preferred)
  • SCADA background (Preferred)
  • Experience and knowledge from the Cyber Security vertical (Preferred)
  • On-call – The position requires on-call rotation to answer global premium customers to meet the SLA.
  • Able to travel frequently domestically and occasionally internationally
  • Fluent English, speaking, reading and writing

Field Engineer (US East Coast)

General Description

We are looking for a Pre-Sales Engineer (PSE) for supporting sales teams throughout the various sale phases. Acts as a technical expert, and expected to collaborate with sales and support teams, to ensure feasibility of proposed tailored solutions, and their compatibility with customer needs.

Responsibilities

  • Working closely with sales teams on proposals and sales pitches for business.
  • Acting as a technical expert in meetings with business development managers.
  • Collaborating with customers to devise effective solutions incorporating Waterfall products.
  • Ensuring our product answers customer needs.
  • Comprehending customer needs, and devise solution requirements accordingly.
  • Answering customer requests for information as well as proposal requests.
  • Presenting proposals to customers alongside members of sales teams.
  • Executing POCs and installations on customer site.

 

Requirements

Mandatory:

  • At least 3-year experience as a global customer support engineer
  • Experience with Networking and IT – Traffic capturing, Scripts, Batch files, etc…
  • Thorough knowledge of Windows and Linux – installing and troubleshooting
  • Proven troubleshooting capabilities of software and hardware issues
  • High level database management, installation and troubleshooting: MSSQL, MySQL, Oracle, Postgres, Maria DB etc.
  • Availability for frequent traveling – approx. 60% of the time
  • Fluent English – speaking, reading and writing
  • BS/MS degree in Computer Science, Engineering or equivalent.

 

Advantages:

  • Familiarity with SCADA– high
  • Familiarity with Cloud operations

QA Team Leader (ISRAEL)

Requirements

  • Leadership abilities and experience leading a group of testers
  • Manage multiple product releases with multiple dependencies.
  • Should be able to identify resource needs, effectively plan, define test strategy, provide QA estimations, provide test management and test reporting throughout the testing cycle for management.
  • Determine test effort/costs for test planning and execution
  • Should be able to understand the technical details of the product(s) mainly the networking aspect and be familiar with relevant test tools.
  • Identifies and leads integration between SQA test automation tools
  • Develop/Implement automated, manual and unit tests to ensure adequate functional coverage
  • Experience with various tests environments and operating systems.

SW Team Leader (ISRAEL)

Job description

  • Lead a SW development team
  • Design products and tasks
  • Prioritize tasks and projects according to clients’ and development needs
  • Responsible for product architecture and plan

Requirements

  • Leadership abilities and experience
  • Sc in Computer Science, Software Engineering or equivalent – MUST
  • Substantial experience in C++ coding under Windows.
  • Extensive experience in multi-threading/multi-process environment.
  • Experience in complex mechanisms object-oriented design, and solid analytical capabilities.
  • Deep knowledge of networking architectures and protocols, background in the security field.
  • Customer orientation/experience
  • Creative and innovative
  • Fluent English

System Administrator (ISRAEL)

Job description

The job is for a System Administrator to be responsible and accountable for the smooth running of the company domain, supervise the implementation and maintenance of all domain service, troubleshoot and solve technical problems  for the company users.

Requirements

  • Experience working in an IT position of at least  4  years.
  • Experience with troubleshooting  windows clients   – must.
  • Experience with Windows server 2008/2012/2016 administration – must.
  • Experience with Office365 – must.
  • Experience with AD, GPO, and  DNS, DHCP services  – must
  • Experience with VMWare – a must
  • Networking knowledge – troubleshooting / configuring Switches, Firewalls, Wi-Fi.

 

*Knowledge with telephone systems  – an advantage.
**Experience with Linux and open source tools   – an advantage.

The position is not managerial and is the only team member.

QA Engineer (ISRAEL)

We are looking for a Quality Assurance (QA) engineer to develop and execute exploratory and automated tests to ensure product quality.

QA engineer responsibilities include designing and implementing tests, debugging and defining corrective actions. You will also review system requirements and track quality assurance metrics (e.g. defect densities and open defect counts.)

The QA technician role plays an important part in our company’s product development process. Our ideal candidate will be responsible for conducting tests before product launches to ensure software runs smoothly and meets client needs, while being cost-effective. If you hold an engineering background and enjoy providing end-to-end solutions to software quality problems, we’d like to meet you.

Ultimately, you should monitor all stages of software development to identify and resolve system malfunctions to meet quality standards.

Responsibilities

  • Review requirements, specifications and technical design documents to provide timely and meaningful feedback
  • Create detailed, comprehensive and well-structured test plans and test cases
  • Estimate, prioritize, plan and coordinate testing activities
  • Design, develop and execute automation scripts using open source tools
  • Identify, record, document thoroughly and track bugs
  • Perform thorough regression testing when bugs are resolved
  • Develop and apply testing processes for new and existing products to meet client needs

 

Requirements

  • Proven work experience in software quality assurance – At least 2 years
  • Strong knowledge of software QA methodologies, tools and processes – At least 2 years
  • Experience in writing clear, concise and comprehensive test plans and test cases – Must
  • Hands-on experience with functional and system  testing – Must
  • Hands-on experience with automated testing tools – Advantage
  • Knowledge of SQL/ORACEL and scripting – Advantage
  • BS/MS degree in Computer Science, Engineering or a related subject – must
  • Linux and windows at advance/expert level – Must
  • ISTQB certification – Big advantage.
  • Networking basic knowledge – Advantage
  • Security knowledge – Advantage

C++ PROGRAMMER (ISRAEL)

JOB REQUIREMENTS:

  • B.Sc in Computer Science, Software Engineering or equivalent – MUST
  • Substantial experience in C++ coding under Windows. C# – Advantage
  • Extensive experience in multi-threading/multi-purpose environment
  • Experience in object-oriented design
  • Solid analytical capabilities
  • Deep knowledge of networking architectures and protocols.
  • Background in the security field advantage
  • Creative and innovative/li>
  • Fluent English